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14 Troubleshooting
218 Xerox Phaser 3635 User Guide
Toner Supplying Error Toner is not being supplied
correctly.
Check the Print Cartridge is installed
securely.
Invalid Print Cartridge The installed Print Cartridge is
not a valid Xerox cartridge.
Check the Print Cartridge and install
a valid Xerox cartridge if necessary.
If problem persists, call for service.
Output
Full Stack Output tray full. Remove printed material from
Output tray.
Staple Cartridge Not
Installed
Staple cartridge not installed. Install staple cartridge.
Stapler Fault Stapler unit does not work. Open stapler door and check the
stapler. Close stapler door.
If the fault persists, Power Off / Power
On.
If the problem persists, call for
service.
DADF
DADF Jam The loaded document has
jammed in the DADF.
Open DADF cover and remove
jammed media.
Load Document You have attempted to set up a
job with document not loaded
or incorrectly loaded in the
DADF.
Load document in DADF.
If already loaded, remove and
reload.
Errors & Faults Description Solution
- Xerox PHASER 3635 1
- User Guide 1
- Table of Contents 3
- 1 Welcome 7
- Introduction 8
- About This Guide 9
- Related Information Sources 10
- Customer Support 11
- Operator Accessible Areas 12
- Maintenance Information 12
- Do These 13
- Do Not Do These 13
- Electrical Safety Information 14
- Electrical Supply 14
- Disconnect Device 15
- Emergency Power Off 15
- Quality Standards 15
- Safety Standards 15
- Laser Safety Information 16
- Ozone Safety Information 16
- For Consumables 16
- Product Safety Certification 16
- CE Mark 17
- EMC Information 17
- 1Welcome 18
- Illegal Copying 21
- Environmental Compliance 23
- European Union 24
- North America 25
- Other Countries 25
- EH&S Contact Information 25
- 2 Getting Started 27
- Machine Overview 28
- Models and Components 29
- Control Panel Overview 30
- Powering on the Machine 31
- 5. Close the tray 33
- Logging On / Logging Off 34
- Machine Status 35
- 2 Getting Started 36
- Report Description 37
- Service Information 39
- Customizing Your Machine 40
- For Further Assistance 41
- Copy Procedure 44
- 2 Select the Features 45
- 3 Enter the Quantity 46
- 4 Start the Copy Job 47
- 6 Stop the Copy Job 49
- Copy Tab 51
- Paper Supply 52
- Tray 1 & 2 hold 520 52
- 2-Sided Copying 53
- Copy Output 53
- Image Quality 54
- Background Suppression 55
- Book Copying 57
- Image Shift 58
- Edge Erase 58
- document 59
- Output Format 60
- Transparency Separators 61
- Page Layout 62
- Store Job 63
- ID Card Copy 64
- Embedded Fax 65
- Server Fax 65
- Feature Differences 65
- Fax Procedure 68
- Services Home 70
- 3 Color Faxing 71
- 4 Dial the Number 72
- 5 Start the Fax Job 72
- 6 Job Status Screen 73
- 7 Stop the Fax Job 73
- LAN Fax Procedure 73
- Dialing Options 75
- Address Book 77
- This feature saves 77
- Fax Options 81
- Remote Polling 82
- Delay Send 82
- Send Header Text 83
- Mailboxes 83
- Fax Sending Features 84
- Fax Reports 84
- Forward to Fax 85
- Forward to E-mail 85
- Fax Directory 87
- 5 Network Scanning 93
- Scan Procedure 94
- 1 Select Network Scanning 95
- 3 Change Feature Settings 96
- Network Scanning Resources 99
- Network Scanning 100
- Details 101
- Template Overview 101
- Repositories 101
- Output Color 101
- Original Type 102
- Resolution 102
- 2 Sided Network Scanning 102
- 300 x 300 dpi 103
- 400 x 400 dpi 103
- 600 x 600 dpi 103
- Resolution Description 103
- Advanced Settings 104
- Update Templates 105
- Layout Adjustment 106
- 5 Network Scanning 107
- Filing Options 108
- File Format 109
- Document Management Fields 109
- Add File Destinations 109
- 6 E-mail 111
- E-mail Procedure 112
- 1 Select the Features 113
- 2 Enter the Address Details 115
- 6E-mail 116
- 3 Advanced settings 117
- 4 Start the E-mail Job 117
- 5 Job Status Screen 117
- 6 Stop the E-mail Job 118
- 2-Sided Scanning 120
- Quality / File Size 123
- E-mail Options 125
- 7 Store File 127
- 7Store File 131
- File/Folder Management 132
- Store File Procedure 133
- Using a USB drive 134
- Using the Copy Service 137
- 3 Store the Job 138
- 4 Job Status Screen 139
- 5 Stop the Job 139
- 8 Print Files 143
- Print Files 144
- Add job to print list 145
- Print from USB 146
- 8Print Files 147
- 1 Print the Job(s) 148
- 2 Job Status Screen 148
- 3 Stop the Job 148
- 9 Print 151
- Print Procedure 152
- 2. Click OK to confirm your 153
- 3. Click OK to print your 153
- Custom Size Printing 154
- Print Your Document 155
- Printer Drivers 156
- Paper / Output 157
- Delay Print 158
- Queue Description 158
- Layout / Watermark 159
- Image Options 160
- Advanced 161
- 10 Paper and other Media 163
- Loading Paper 164
- The paper trays can 165
- When printing from 165
- Using the Bypass Tray 166
- Loading the Bypass Tray 166
- Envelope Mode 167
- 10 Paper and other Media 168
- Setting the Paper Size 169
- Media Specifications 170
- 11 Setups 173
- Accessing Tools 174
- Tools Menu Overview 175
- Connectivity & 176
- Network Setup 176
- Accounting 176
- Security Settings 176
- Localization 177
- Set Measurements 178
- Set Default Paper Size 178
- Set Altitude 179
- Fax Setup 180
- Fax Country Setting 181
- Receive Defaults 181
- 11 Setups 182
- Retained Documents Policy 183
- Mailbox Setup 184
- Line Configuration 184
- Fax Report 184
- Error Correction Mode 184
- Setting up Paper Trays 185
- Tray Settings 186
- Machine Presets 187
- Change Default Settings 189
- Language Default 190
- Audio Tones 190
- Software 191
- CRU Replacement Defaults 192
- Counter Resets 193
- Foreign Device Interface 195
- Machine Tests 199
- Audio Tone Test 200
- Display Pixel Test 200
- LED Indicator Test 200
- Video Memory Test 200
- Reset User Interface 200
- Optional Services 203
- On Demand Image Overwrite 204
- 12 Maintenance 205
- Consumables 206
- If after fitting a new 207
- Staple Cartridge 207
- 12 Maintenance 208
- Cleaning the Machine 209
- 13 Specifications 211
- Machine Specifications 212
- Document Feeder 213
- Output Modules 214
- Electrical Specifications 215
- Feature Specifications 216
- Scan Feature 217
- 13 Specifications 218
- 14 Troubleshooting 219
- Fault Clearance 220
- Front Cover Area Jams 221
- Document Jams 222
- Error and Fault Codes 223
- Resets 185 227
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