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Troubleshooting
190 WorkCentre 7500 Series Multifunction Printer
User Guide
General Troubleshooting
This section includes:
• Printer has Two Power Switches ............................................................................................................................... 190
• Restarting the Printer ................................................................................................................................................... 191
• Printer Does Not Turn On ............................................................................................................................................ 191
• Printer Resets or Turns Off Frequently ................................................................................................................... 191
• Printing Takes Too Long .............................................................................................................................................. 192
• Document Prints From Wrong Tray ........................................................................................................................ 192
• Document Fails to Print ............................................................................................................................................... 192
• Printer is Making Unusual Noises ............................................................................................................................. 193
• Automatic 2-Sided Printing Problems .................................................................................................................... 193
• Date and Time are Incorrect ..................................................................................................................................... 193
•
Scanner Errors .................................................................................................................................................................. 194
This section contains procedures to help you locate and resolve problems. Resolve some problems by
simply restarting the printer.
Printer has Two Power Switches
This printer has two power switches. The switch located on the top of the printer, beneath the control
panel, controls power only to the electronic components of the printer. The second switch, located
behind the front cover, controls the power into the printer. Turn on both switches to operate the printer.
First turn on the power switch behind the front cover, then turn on the top switch.
- WorkCentre 1
- 7500 Series 1
- NERGY STAR 2
- Contents 3
- 4 Paper and Media 37 4
- 5 Printing 57 4
- 6 Copying 71 5
- 7 Scanning 97 5
- 8 Faxing 129 6
- 9 Maintenance 157 6
- 10 Troubleshooting 189 6
- A Specifications 243 7
- General Guidelines 10
- Electrical Safety 11
- Printer Location 12
- Operational Guidelines 12
- Ozone Release 12
- Printer Supplies 13
- Maintenance Safety 14
- Printer Symbols 15
- Information 16
- Features 17
- Left-Front View 18
- Control Panel 18
- Left-Rear View 20
- Internal Components 21
- Office Finisher LX 21
- Professional Finisher 22
- Information Pages 23
- Energy Saver Mode 24
- CentreWare Internet Services 25
- Accounting 26
- Locating the Serial Number 27
- Installation and Setup 29
- Physical Connection 30
- Turning the Printer On 30
- Initial Printer Setup 31
- Installing the Software 32
- Other Drivers 35
- Paper and Media 37
- Recommended Media 38
- Ordering Paper 38
- Paper Storage Guidelines 39
- Trays Types and Weights 40
- Paper Types Weights 41
- Supported Custom Paper Sizes 42
- Standard Sizes Custom Sizes 43
- Loading Paper in Trays 1–4 44
- Envelopes 52
- Loading the Envelope Tray 53
- Gloss Paper 55
- Transparencies 56
- Printing 57
- Printing Overview 58
- Print Driver Help 59
- Windows Printing Options 60
- Macintosh Printing Options 61
- Printing Features 62
- Printing a 2-Sided Document 63
- 2-Sided Page Layout Options 63
- Printing Booklets 64
- Using Color Options 64
- Printing Cover Pages 65
- Printing Insert Pages 65
- Printing Exception Pages 66
- Scaling 66
- Printing Watermarks 67
- Printing Mirror Images 67
- Printing Special Job Types 68
- Sample Set 69
- Delay Print 69
- Saved Job 69
- Copying 71
- Basic Copying 72
- Selecting Copy Settings 74
- Basic Settings 75
- Selecting the Paper Tray 76
- Selecting Collated Copies 77
- Selecting Uncollated Copies 77
- Creasing Copies 77
- Folding Copies 78
- Hole Punching Copies 79
- Stapling Copies 79
- Image-Quality Settings 81
- Specifying the Original Type 81
- Selecting Color Effects 82
- Adjusting the Color Balance 82
- Layout Settings 84
- Selecting Book Copying 85
- Shifting the Image 85
- Erasing the Edges of Copies 86
- Inverting the Image 86
- Output Format Settings 87
- Creating a Booklet 87
- Including Covers 88
- Adding Inserts 89
- Specifying Exception Pages 90
- Adding Annotations 90
- Repeating an Image 93
- Advanced Copying 94
- Building a Copy Job 94
- Printing a Sample Copy 94
- Saving Copy Settings 95
- Basic Scanning 98
- Document Feeder 100
- Scanning to a Folder 101
- Scanning to a Private Folder 102
- Creating a Private Folder 102
- Retrieving Scan Files 103
- Adding a Scan Destination 104
- Scanning 105
- User Guide 105
- Setting Scan Options 107
- Selecting Advanced Settings 108
- Selecting Layout Adjustments 109
- Selecting Filing Options 110
- Building a Scan Job 111
- Scanning to an Email Address 114
- Setting Email Options 115
- Deleting a Scan Template 122
- Deleting Email Profiles 123
- Deleting Folder Profiles 124
- Using an Email Profile 126
- Selecting New Email Settings 127
- Using a Folder Profile 127
- Deleting Image Files 128
- Basic Faxing 130
- Document Glass 131
- Sending an Embedded Fax 132
- Adjusting the Contrast 135
- Setting Up Book Faxing 136
- Selecting the Starting Rate 136
- Sending a Delayed Fax 136
- Sending Header Text 137
- Polling a Remote Fax 139
- Polling a Remote Mailbox 140
- Building a Fax Job 140
- Sending a Server Fax 142
- Selecting Server Fax Options 143
- Adjusting Brightness 143
- Sending an Internet Fax 146
- Setting the Resolution 149
- Specifying a File Format 150
- Including a Message 150
- Adding an Individual Entry 153
- Adding a Group Entry 154
- Using Chain Dial 155
- Maintenance 157
- Maintenance and Cleaning 158
- Cleaning the Printer 159
- Cleaning the Feed Rollers 160
- Routine Maintenance 163
- Replacing Staple Cartridges 179
- Ordering Supplies 187
- When to Order Supplies 188
- Recycling Supplies 188
- Troubleshooting 189
- General Troubleshooting 190
- Restarting the Printer 191
- Printer Does Not Turn On 191
- Printing Takes Too Long 192
- Document Fails to Print 192
- Date and Time are Incorrect 193
- Scanner Errors 194
- Clearing Paper Jams 196
- Minimizing Paper Jams 217
- Troubleshooting Paper Jams 219
- Jams in the Document Feeder 220
- Paper Jam Message Stays On 220
- Duplex Unit Jams 220
- Clearing Staple Jams 222
- Clearing Hole Punch Jams 229
- Print-Quality Problems 230
- Print-Quality Modes 231
- Copy and Scan Problems 236
- Problems Sending Faxes 237
- Problems Receiving Faxes 238
- Control Panel Messages 239
- Control Panel Help 239
- Scan and Fax Alerts 240
- Maintenance Assistant 240
- More Information 241
- Online Support Assistant 241
- Specifications 243
- Standard Features 244
- Available Configurations 244
- Options and Upgrades 244
- Base Configuration 246
- Clearance Requirements 247
- Temperature 249
- Relative Humidity 249
- Electrical Specifications 250
- Printing Resolution 251
- Print Speed 251
- Processor 252
- Interfaces 252
- Regulatory Information 255
- Basic Regulations 256
- Turkey RoHS Regulation 257
- United States 258
- Other Countries 260
- Fax Send Header Requirements 261
- Data Coupler Information 261
- European Union 263
- New Zealand 263
- Product Safety Certification 265
- Material Safety Data Sheets 266
- Recycling and Disposal 267
- All Countries 268
- North America 269
- Note for the Battery Symbol 271
- Battery Removal 271
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